Which of the following is an example of a performance metric?

Which of the following is an example of a performance metric?

• A. Customer satisfaction index
• B. Maintenance cost
• C. Number of rounds
• D. Average inventory

Answer: (C)

A performance metric is a measurable indicator of how well an operation achieves its intended output. In a golf facility, the number of rounds played directly shows activity level and utilization of course time, which are concrete outcomes of the operation’s performance and relate to revenue and overall efficiency. The other options measure different aspects: customer satisfaction index gauges sentiment, maintenance cost reflects expense, and average inventory tracks stock levels. While all are useful metrics, they reflect quality, cost, or inventory management rather than the actual output performance of the facility as clearly as the number of rounds.

A performance metric is a measurable indicator of how well an operation achieves its intended output. In a golf facility, the number of rounds played directly shows activity level and utilization of course time, which are concrete outcomes of the operation’s performance and relate to revenue and overall efficiency. The other options measure different aspects: customer satisfaction index gauges sentiment, maintenance cost reflects expense, and average inventory tracks stock levels. While all are useful metrics, they reflect quality, cost, or inventory management rather than the actual output performance of the facility as clearly as the number of rounds.