What approach to management is described by observing and following up on both positive and negative employee performance?

What approach to management is described by observing and following up on both positive and negative employee performance?

• A. Cognitive
• B. Process-oriented
• C. Behavioral
• D. Situational

Answer: (C)

The main idea here is shaping and reinforcing observable actions. This approach focuses on what employees actually do, and it uses follow-up and feedback on both what’s done well and what needs improvement to influence future performance. By reinforcing positive behaviors and correcting negative ones, a manager guides behavior toward desirable outcomes. This is the core of a behavioral management style, which emphasizes concrete actions and consequences rather than internal thoughts or attitudes. Cognitive approaches emphasize inner thoughts and beliefs, situational adapts to context, and process-oriented focuses on the steps of a workflow. The description specifically highlights observable performance and feedback, making behavioral the best fit.

The main idea here is shaping and reinforcing observable actions. This approach focuses on what employees actually do, and it uses follow-up and feedback on both what’s done well and what needs improvement to influence future performance. By reinforcing positive behaviors and correcting negative ones, a manager guides behavior toward desirable outcomes. This is the core of a behavioral management style, which emphasizes concrete actions and consequences rather than internal thoughts or attitudes.

Cognitive approaches emphasize inner thoughts and beliefs, situational adapts to context, and process-oriented focuses on the steps of a workflow. The description specifically highlights observable performance and feedback, making behavioral the best fit.